Refund policy

Last updated: June 2026

Golf Sim Genies (a DBA of Equipify Market LLC) wants every customer to feel confident in their purchase. This policy covers returns, cancellations, and refunds for orders placed through golfsimgenies.com. Because we carry products from several manufacturers, some terms vary by brand. The general terms below apply to all orders, and brand-specific terms are listed in the "Brand-Specific Return Policies" section.

Order acceptance

Placing an order does not guarantee acceptance. Your order is considered accepted only when we send a written order confirmation by email. Until then, we may decline or modify the order, for example due to inventory or pricing errors.

Return window

Unless a brand-specific window applies (see below), you may request a return within 30 calendar days of delivery for most items in their original, unused condition and original packaging.

How to start a return

Email support@golfsimgenies.com with your order number and the item(s) you would like to return. We will reply within one business day with an RMA (Return Merchandise Authorization) number and shipping instructions. Returns sent without an RMA may be refused.

Customer responsibilities

The customer is responsible for return shipping costs on non-defective items.
Items must be returned in their original packaging, unused, with all included accessories, manuals, and protective materials.
For freight shipments, the customer must arrange and pay for return freight unless the item arrived damaged or defective.

Damaged or defective items

For freight deliveries, inspect the shipment before signing. If damage is visible, note it on the Bill of Lading (BOL) and either refuse the shipment or accept it with a clearly written damage note. Damage not noted at delivery may not be claimable.
Contact us within 24 hours of delivery at support@golfsimgenies.com with photos of the damage, the BOL note (if applicable), and your order number.
We will coordinate with the supplier or carrier to file a claim and arrange a replacement, repair, or refund at no cost to you. Defective items are handled under the manufacturer's warranty, and we will help facilitate the claim.

Refund timing

Once we receive and inspect your returned item, refunds are issued to the original payment method within 5-10 business days. Your bank or card issuer may take additional time to post the refund.

Chargebacks

Please contact us at support@golfsimgenies.com before initiating a chargeback or payment dispute. Most issues can be resolved quickly, and we will work with you to find a fair solution.

Items not eligible for return

Custom-built or custom-dimensioned items (after production begins)
Items returned without an RMA
Items returned without original packaging
Items showing signs of installation, use, or wear

Brand-Specific Return Policies

Carl's Place (enclosures, impact screens, built-in kits, mats, and accessories)

Return window: 30 calendar days from delivery, items new/unused in original packaging.
Return shipping: Customer is responsible; freight returns must be arranged and paid by the customer unless the item arrived damaged or defective.
Restocking fees: 25% on opened freight items returned in non-defective condition; 30% on custom-dimension items if cancellation or change is requested more than 24 hours after order; 50% on items with unique or alternative finishings or non-standard dimensions (these items are not eligible for return).
Enclosure kits must be returned complete; no partial-kit returns.
Custom or made-to-order items are non-refundable once production begins. To request a cancellation, contact us within 24 hours of placing the order (cancellation is not guaranteed).

The Net Return (nets, enclosures, and packages)

The Net Return ships directly to the customer and manages returns and warranty under its own consumer return policy. Contact support@golfsimgenies.com to start a return, and we will coordinate the RMA with The Net Return.
Return window: 30-day money-back guarantee from delivery, items new/unused in original packaging.
Restocking fee: 15% on all returns.
Impact screens are not returnable.
Return timing: Once a return is approved, the product must be received within 14 days of approval.
Warranty: Covered under The Net Return's 1-year manufacturer warranty.

Optoma (projectors and touch panels)

Cancellations: A 5% cancellation fee applies if an order can no longer be canceled before it ships. If cancellation is not possible, the item is subject to the return process below.
Post-delivery returns: Returns are accepted within 30 calendar days of delivery for units in new, unused condition with all original packaging and accessories. Contact us at support@golfsimgenies.com for an RMA before returning any unit.
Restocking and return shipping: Non-defective returns are subject to a restocking fee, and return shipping is the customer's responsibility.
Warranty: Optoma projectors rated 5,000 lumens and above carry a 3-year manufacturer warranty; entry-level and mid-range models carry a 1-year warranty; Optoma touch panels and screens carry a 3-year warranty.
Defective or dead-on-arrival units: Covered under Optoma's manufacturer warranty and serviced directly by Optoma's U.S. support team in Fremont, CA. Contact us and we will facilitate the claim, repair, or replacement.

Manufacturer Direct items (any brand)

Some products ship directly from the manufacturer and are flagged as "Manufacturer Direct" on the product page. These items are subject to a 5% cancellation fee. If cancellation is no longer possible at the time of your request, the item is subject to the standard return process above.

Contact

Golf Sim Genies (a DBA of Equipify Market LLC)
1401 21st Street, Suite R, Sacramento, CA 95811
Phone: (855) 718-4560 | Email: support@golfsimgenies.com
Hours: Monday-Friday, 9:00 AM-5:00 PM PST