Refund policy

Last updated: August 2026

Golf Sim Genies (a DBA of Equipify Market LLC) wants every customer to feel confident in their purchase. This policy covers returns, cancellations, and refunds for orders placed through golfsimgenies.com. Because we carry products from several manufacturers, some terms vary by brand. The general terms below apply to all orders, and brand-specific terms are listed in the "Brand-Specific Return Policies" section.

Order acceptance

Placing an order does not guarantee acceptance. Your order is considered accepted only when we send a written order confirmation by email. Until then, we may decline or modify the order, for example due to inventory or pricing errors.

Return window

Unless a brand-specific window applies (see below), you may request a return within 30 calendar days of delivery for most items in their original, unused condition and original packaging.

How to start a return

Email support@golfsimgenies.com with your order number and the item(s) you would like to return. We will reply within one business day with an RMA (Return Merchandise Authorization) number and shipping instructions. Returns sent without an RMA may be refused.

Customer responsibilities

The customer is responsible for return shipping costs on non-defective items.
Items must be returned in their original packaging, unused, with all included accessories, manuals, and protective materials.
For freight shipments, the customer must arrange and pay for return freight unless the item arrived damaged or defective.

Damaged or defective items

For freight deliveries, inspect the shipment before signing. If damage is visible, note it on the Bill of Lading (BOL) and either refuse the shipment or accept it with a clearly written damage note. Damage not noted at delivery may not be claimable.
Contact us within 24 hours of delivery at support@golfsimgenies.com with photos of the damage, the BOL note (if applicable), and your order number.
We will coordinate with the supplier or carrier to file a claim and arrange a replacement, repair, or refund at no cost to you. Defective items are handled under the manufacturer's warranty, and we will help facilitate the claim.

Refund timing

Once we receive and inspect your returned item, refunds are issued to the original payment method within 5-10 business days. Your bank or card issuer may take additional time to post the refund.

Chargebacks

Please contact us at support@golfsimgenies.com before initiating a chargeback or payment dispute. Most issues can be resolved quickly, and we will work with you to find a fair solution.

Items not eligible for return

Custom-built or custom-dimensioned items (after production begins)
Items returned without an RMA
Items returned without original packaging
Items showing signs of installation, use, or wear

Brand-Specific Return Policies

Carl's Place (enclosures, impact screens, built-in kits, mats, and accessories)

Return window: 30 calendar days from delivery, items new/unused in original packaging.
Return shipping: Customer is responsible; freight returns must be arranged and paid by the customer unless the item arrived damaged or defective.
Restocking fees: 25% on opened freight items returned in non-defective condition; 30% on custom-dimension items if cancellation or change is requested more than 24 hours after order; 50% on items with unique or alternative finishings or non-standard dimensions (these items are not eligible for return).
Enclosure kits must be returned complete; no partial-kit returns.
Custom or made-to-order items are non-refundable once production begins. To request a cancellation, contact us within 24 hours of placing the order (cancellation is not guaranteed).

The Net Return (nets, enclosures, and packages)

The Net Return ships directly to the customer and manages returns and warranty under its own consumer return policy. Contact support@golfsimgenies.com to start a return, and we will coordinate the RMA with The Net Return.
Return window: 30-day money-back guarantee from delivery, items new/unused in original packaging.
Restocking fee: 15% on all returns.
Impact screens are not returnable.
Return timing: Once a return is approved, the product must be received within 14 days of approval.
Warranty: The Net Return Pro Series and Home Series nets carry a manufacturer warranty of three years from purchase or 250,000 shots, whichever comes first. Bulletproof nets carry five-year coverage. All other Net Return products carry one-year coverage. Manufacturer terms and exclusions apply. Customers are responsible for shipping costs associated with The Net Return manufacturer warranty claims. Coverage is subject to the manufacturer’s terms and approval.

Optoma projectors fulfilled through our distributor

Cancellations: Contact us immediately if you need to cancel. Cancellation is not guaranteed after supplier processing begins. Orders that have shipped cannot be canceled, and refusing delivery does not create a right to a return or refund.
Non-defective returns: Final sale. Our distributor currently lists returns as not allowed with a 0-day return period for the 4K400STx, UHZ35ST, ZU507TST, ZU607TST, ZK608TST, and ZK810TST. Golf Sim Genies cannot accept buyer-remorse or unwanted-item returns for these models.
Damaged shipments: Inspect the shipment at delivery, note visible damage on the carrier paperwork, refuse the damaged shipment when possible, retain all packaging, and contact support@golfsimgenies.com within 24 hours.
Defective or dead-on-arrival units: Covered under Optoma's manufacturer warranty. Contact support@golfsimgenies.com with your order number, model, serial number, and a description of the problem; we will help coordinate the claim with Optoma.
Manufacturer warranty: 4K400STx: 2-year limited warranty. UHZ35ST: 1-year projector parts and labor plus 5 years or 12,000 hours for the light source. ZU507TST, ZU607TST, ZK608TST, and ZK810TST: 3-year manufacturer warranty.
Other Optoma products: Return eligibility and warranty terms may differ. Contact us before ordering if you need written confirmation for a model not listed above.

BenQ projectors

Return window: 30 calendar days from delivery.
Opened products: Must be in like-new condition with the original packaging and components and are subject to a 15% restocking fee.
Return shipping: Customer is responsible.
An RMA is required before a product is sent back.

GOLFJOY products

Return window: 30 calendar days from delivery.
Condition: Like-new condition with all original components and packaging; an RMA is required.
Return shipping: Customer is responsible.
Manufacturer Direct terms: A 5% cancellation fee and 15% restocking fee may apply.

SurfThing products

Return window: 30 calendar days from delivery.
Condition: Non-defective products must be unopened. Opened products are eligible for return only if defective or not as described.
Return shipping: Customer is responsible.
Manufacturer Direct terms: A 5% cancellation fee and 15% restocking fee may apply. Exact terms can vary by manufacturer.

Manufacturer Direct items (any brand)

Some products ship directly from the manufacturer and are flagged as "Manufacturer Direct" on the product page. These items are subject to a 5% cancellation fee. If cancellation is no longer possible at the time of your request, the item is subject to the standard return process above.

Contact

Golf Sim Genies (a DBA of Equipify Market LLC)
1401 21st Street, Suite R, Sacramento, CA 95811
Phone: (855) 718-4560 | Email: support@golfsimgenies.com
Hours: Monday-Friday, 9:00 AM-5:00 PM PST